Dashboard Overview
If you wish to have access to our dashboard platform, please send us an email at support@stayconnected.co and we will create you an access.
Activate your Netspot Dashboard account
After requesting your dashboard access to one of Stay Connected agent, you will receive an activation email and a temporary password that will need to be changed.
Once you've entered the temporary password, your new password, confirm your password and check the captcha: Click on "Reset" to set your account new password.
Login to the Dashboard
Kiosk Controller List
To view your kiosks, go to the kiosk tab.
You will see your kiosk listed with multiple information. To view a specific kiosk information, you can use the left button called "show".
The "Name" column shows the kiosk's display name. This one can use a particular naming if you wish. You can choose the name of your kiosks to better distinguish them.
The "identifier" column shows the serial number of the kiosk. This identifier cannot be changed.
The "Description" column shows the type of device in the main controller.
The "Extension" column shows how many extensions are connected to the controller.
The "Model" column indicates the type of controller model installed. (6 Tablet, 6 Laptop, 10 Tablet or 10 Laptop)
The "Disabled" column indicates whether the kiosk has been deactivated by an administrator. ("No" means the kiosk is not disabled)
The "Site" column shows the branch or location.
The structure of the database goes as follow: Organization/Site/Kiosk (e.g. Stay connected/ Stay connected Montreal, Stay connected Toronto and then kiosk would be assisated to sites)
The "Heartbeat" column shows the last time the kiosk contacted the Dashboard to make sure the kiosk is online.
The "Docked" column shows the number of devices that are currently inserted and detected in the kiosk.
The "Rented" column shows the number of devices that are currently being used by users.
The slots column shows the total number of slots available in the kiosk and it's extensions.
The "Defectives" column shows the total number of devices that have statuses other than "available" such as: Restore Delayed, Malfunction or Need User Reset. If there's device in defectives, please make sure to process with the maintenance if you have an admin card and can refer to the "Maintenance Guide" if needed.
The "Status" and "State" columns indicate the status of the kiosk, here are the most common statuses:
- Kiosk Running: The kiosk is online and functional
- Kiosk No Response: Unanswered kiosk (offline or unstable connection)
- Disconnected: Offline or powerless
Kiosk Page
Information about Kiosk and Content
Information about extensions, devices, events and alerts
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